ࡱ> QSPQ@ T&bjbj͘ ., ,$H=<<<<<<<$>RBA\<Q<= <<0Dn%9m: Cgm -: <=0H=M: ARA@m:m:As;L6O,{)<< r $  r L T Chanter Garden Care & maintenance 9, Stowe Gardens Honicknowle Plymouth PL5 3PS Tel: 01752 213423 Mob: 07899 772 152 www.lewischanter.co.uk L T Chanter, Garden care and maintenance Customer Care Policy 2008 L T Chanter, Garden care and maintenance aims to set clear standards of service and to regularly review and improve performance. Our resources will be used effectively and efficiently in order to provide the highest standard of service to our clients. L T Chanter, Garden care and maintenance will openly provide clear information about its services, which will be easily accessible to everyone who needs them. All enquiries and complaints will be dealt with in a prompt manner. Present and Potential users of L T Chanter, Garden care and maintenance will be consulted with, and their views will be used to continually improve the service provided. Six Standards for Customer Care 1. Responding to correspondence We will answer all correspondence - including letters and emails in a fast and clear manner: Target: To answer all correspondence within 10 working days Return documents within the requested time scales Or inform the recipient of the delays 2. Appointments WE will see people punctually when an appointment has been made. If no appointment has been made, L T Chanter, Garden care and maintenance will endeavor to see people as promptly as is reasonably possible. Target: To see people within 10 minutes of any appointment that has been made Maximum length of time a person without an appointment time should have to wait before they are seen is 15 minutes, or 30 minutes at busy times. 3. Completion of contracted services We will aim to complete or better the targets agreed jointly to the client s satisfaction. Target: To always attempt to exceed the expectation of our clients in both quality and cost. 4. Answering telephone calls We will answer telephone calls in a fast and helpful manner. 5. Information We will provide clear and straightforward information about its services, both in writing or verbally, (whichever is requested). 6. Complaints procedures L T Chanter, Garden care and maintenance will review and investigate all complaints for the service it provides, and promptly deal with any complaints received. 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L T Chanter, Garden care and maintenance will be polite and courteous at all times, to customers, their families and friends, and any visitors present. 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