ࡱ> PROQ@ bjbj͘ .&6666R?zzzzzUUUI?K?K?K?K?K?K?NARC\K?,UU,,K?zz`?,ZzzI?,I?0n;7=zn j'`m6< I?v?0?= CdpC@7=7=C=> UL6,)UUUK?K?D  $  L T Chanter Garden Care & maintenance 9, Stowe Gardens Honicknowle Plymouth PL5 3PS Tel: 01752 213423 Mob: 07899 772 152 www.lewischanter.co.uk Contractors code of conduct and procedure policy. General Treat all clients with courtesy and respect at all times. Deal with all enquiries as quickly as possible. Never use foul or abusive language or threatening behaviour, even if you consider yourself to be provoked. Dress code Contractors are required to wear an appropriate form of clothing which is neat and tidy in appearance. Where necessary, the required safety clothing must be worn. Before starting work ata client's property Explain to the client the nature of the work that is to be carried out. Check that this agrees with the work the client expects to be done. Explain to the client how long the work will take and ,ask if you can leave materials and tools in a particular place, checking they will not cause inconvenience to the client whilst you are working. Care of property Care is to taken to not damage any part of the clients buildings, belongings or vehicles. In the event of any such damage, the contractor will be honest, and tell the client, and immediately inform the insurance company, unless the damage can be put right on the spot. Ensure that all rubbish is removed. If rubbish cannot be removed make sure it is put in a safe place, with the agreement of the client, and that a collection time is agreed. Conduct whilst on a client's property Smoking, eating, drinking and playing radios is not allowed unless permission has been granted by the client. Alcoholic drinks are not allowed at any time under any circumstances. Unless the client has granted permission, the use of their telephone or electricity is not permitted. Leaving and returning to a property You must inform the client when leaving the property and on return to the property. This includes leaving the property to collect materials or to obtain further instructions. Advise the client of:- Approximately when you will be returning to complete the work. Why you are leaving the property before the work is completed e.g. I am going to collect materials. . Preparing to work in a client's home Before you start to do the work, you must move any ornaments, planters or property etc, from the place of work, so as to ensure damage to the items is not caused. The client may have arranged for this to be done before your arrival at the property. Do not move any delicate or valuable looking items without the client's express permission. Insurance claims Accidents can and will happen. You can help improve the investigation process of the insurance company by following the procedure laid down below: Advise the client that you will be reporting the accident to the insurance company. Try and minimise the mess or damage e.g. clean up any mess from the site. Record as much information as possible regarding the damage and how it occurred. On completion of the job Ensure that all works are complete to a satisfactory standard. Remove all surplus material, equipment and rubbish, leaving the area of work clean and tidy. Inform the client that the work is complete. If an item of work needs to be left for a while before using, ensure that before you leave, any protection or notice is in place and that an explanation is given to the client e.g. If possible,do not walk on the newly laid lawn area for aproxamately two to four weeks. Under no circumstances should you cause offence, inconvenience or personal harassment to a client. This includes unkind, embarrassing, and inflammatory or damaging words or gestures. Respect and sensitivity should be shown for all clients, their relatives, friends and visitors and their property. Treat them as you would expect to be treated in your own home. Above all, you must ensure complete satisfaction by the client, and offer the chance of any final comments, before you politely say farewell. 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